Privacy Policy

1. Introduction

ZebraFeedback ("we," "us," or "our") respects your privacy. This Privacy Policy describes how we collect, use, store, and protect information when you use our feedback survey service, including our website, dashboard, and embeddable widget. By using ZebraFeedback, you agree to the practices described in this policy.

2. Information We Collect

Account and dashboard users

When you sign up or use the dashboard, we collect:

• Email address and password (stored in hashed form)
• Account and plan information
• Websites you add, survey content, and configuration (e.g. where the widget is shown)
• Usage of the dashboard (e.g. logging in, creating surveys, viewing responses)

End users (visitors who see your widget)

When someone interacts with a ZebraFeedback widget on your site, we may collect:

• Survey answers they submit
• Page URL where the response was submitted (if provided by the widget)
• Optional metadata (e.g. app version) that you or the embedder configures, subject to our limits and sanitization

We do not set cookies on end users’ browsers for the widget. Widget requests are made in the context of your website; the embedder is responsible for any consent or notice to end users required under applicable law.

3. How We Use Information

We use the information we collect to:

• Provide, operate, and improve the Service
• Authenticate your account and manage your subscription or plan
• Store and display your surveys and responses in the dashboard
• Enforce our Terms of Service, prevent abuse, and protect security
• Comply with legal obligations and respond to lawful requests
• Send you service-related communications (e.g. important updates or security notices)

We do not sell your personal information or survey response data to third parties for marketing.

4. Data Retention

We retain your account data and survey content for as long as your account is active. Response data is retained for as long as you keep the associated survey or account. If you delete a survey or close your account, we may delete or anonymize the related data within a reasonable period, except where we must retain it for legal, security, or backup purposes.

5. Sharing and Disclosure

We may share information with:

• Service providers that help us operate the Service (e.g. hosting, databases, analytics), under contractual obligations to protect your data
• Legal and regulatory authorities when required by law or to protect our rights and safety
• Affiliates or successors in the event of a merger, sale, or restructuring, subject to this policy

We do not share your survey responses or end-user data with third parties for their marketing or advertising.

6. Security

We use industry-standard measures to protect your data, including encryption in transit (e.g. HTTPS), secure storage of credentials, and access controls. No method of transmission or storage is completely secure; we cannot guarantee absolute security.

7. Your Rights and Choices

Depending on your location, you may have the right to access, correct, delete, or port your personal data, or to object to or restrict certain processing. You can update your account details in the dashboard and request deletion of your account or data by contacting us. We will respond to valid requests in accordance with applicable law.

8. International Transfers

Your data may be processed in countries other than your own. We take steps to ensure that such transfers are subject to appropriate safeguards (e.g. standard contractual clauses or adequacy decisions) where required by law.

9. Children

The Service is not directed at children under 16. We do not knowingly collect personal information from children. If you believe we have collected such information, please contact us so we can delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated policy on this page and update the "Last updated" date. Material changes may be communicated via email or a notice in the Service. Your continued use after changes constitutes acceptance of the updated policy.

11. Contact Us

For privacy-related questions, requests, or complaints, please contact us through the contact information provided on our website or in the ZebraFeedback dashboard.